Exchanges, returns & cancellations

If something
isn't right

Thank you for shopping with Lux & More. We value your trust, so here's exactly where we stand — clearly, with nothing buried in the fine print.

Exchange eligibility — 7 days from purchase

  • Unworn and unused, in its original packaging
  • All tags, labels and seals still attached and intact
  • Valid proof of purchase (order confirmation or receipt)
  • Item is not a sale or clearance piece
01

How to request an exchange

Contact our customer care team with your order details and the item you'd like to exchange. We'll walk you through each step from there.

info@hirayousuf.com  ·  +92 300 2720341

02

Who pays the shipping

Return and re-delivery charges for an exchange are covered by the customer — unless the exchange is down to a mistake on our side, such as the wrong item or a damaged one. In that case, we cover it.

03

If your replacement is out of stock

All exchanges depend on availability. If what you want isn't in stock, you can:

Choose something else

Pick an alternative product of equal value.

Take store credit

Receive credit equal to the value of your returned item, to use whenever you like.

04

Change of mind

We don't accept returns for change of mind or personal preference. Once a garment has been worn or its tags removed — or a fragrance has been opened — it can't be resold, so please take a moment over your selection before ordering. If you're unsure about sizing, fit or which scent suits you, message us first. We're always happy to help you choose.
05

Damaged or quality-compromised items

If your order arrives damaged, or the quality isn't what it should be, contact our customer care team straight away. Once we've verified it, you'll receive store credit equal to the value of the item, to put towards your next purchase.

06

Exceptions

  • Sale and clearance items cannot be exchanged.
  • Proof of purchase is required for every exchange request.
  • Orders placed before a promotion begins aren't eligible for that promotion's discount afterwards.
07

Cancelling an order

You can cancel any time before your order has been processed. Once it has shipped, it can no longer be cancelled and our exchange policy applies instead.

Hira Yousuf may also cancel an order if:

  • The product turns out to be out of stock
  • The item doesn't meet our quality standards
  • Payment is declined by your bank or payment provider
For cancelled orders we issue a credit note or discount code rather than a cash refund.

Still unsure where you stand? Ask us — we'd rather sort it than have you guess.

Get in touch